Skip to main content

Submit a request
Sign in

Sign in
Submit a request

YourRide
Payments and Refunds

Payments and Refunds

Get clear guidance on payment processing, updating payment info, refund policies, and resolving issues to ensure smooth, hassle-free trip transactions with YourRide.

Receipts and GST Documentation

Obtaining GST Receipts for Rides
How to Retrieve Ride Receipts If Not Automatically Received

Refunds and Duplicate Charges

Requesting a Refund for Incorrect Charges or Rides Not Taken
Handling Duplicate Charges and Refund Requests

Digital Vouchers and Discount Cards

Requesting Additional Discount Cards or Promo Codes for Passengers
How to Pay Using a Digital Voucher and What to Do If It Doesn’t Apply

Managing Payment Methods

Updating Payment Information After Voucher or Payment Failures
How to Delete an Old Payment Card and Add a New One in the YourRide App

YourRide