Updating Payment Information After Voucher or Payment Failures

Introduction

This guide helps YourRide customers update payment information following voucher or payment failures. Knowing how to verify voucher conditions and manage payment cards ensures smoother ride bookings and fewer disruptions. Our professional support team is ready to assist when issues persist, maintaining reliability and convenience for all passengers using the YourRide app.

Check Voucher Conditions

Some vouchers have restrictions like limited rides or coverage amounts. Confirm your voucher’s terms in the YourRide app or voucher issuer details to ensure it’s valid and applicable to your current booking before updating payment.

Verify Payment Card Status

Ensure your payment card is active, not expired or cancelled. Check with your bank if unsure. Keep your card information current in the YourRide app to prevent failed payments and service interruptions.

Use Retry Payment Feature

If payment fails, use the 'retry payment' option in the app. This feature attempts the payment again with saved details, improving convenience and increasing success chances without re-entering card info.

Contact Support for Persistent Issues

If problems continue, contact YourRide support. Provide error messages and voucher details for faster resolution. Our team prioritizes quick, reliable assistance to keep your trips on track and ensure customer satisfaction.

Conclusion

Updating payment information promptly after failures helps maintain seamless ride bookings with YourRide. By verifying vouchers and payment cards and using app tools or support, customers enjoy reliable, convenient service aligned with YourRide’s commitment to connectivity and customer convenience.