Introduction
At YourRide, accuracy and fairness in billing are our priorities. If you find an incorrect charge or have been charged for a ride you did not take, this guide will walk you through the refund request process to help resolve your issue quickly and effectively.
Identify the Incorrect Charge
Review your trip history in the YourRide app or your payment statement. Note the date, time, and amount related to the incorrect charge. Ensure you have receipts or proof of manual payments ready to support your claim for a refund.
Submit Your Refund Request
Contact YourRide support via the app or website. Provide detailed ride information, describe the nature of the incorrect charge, and attach any relevant documents, such as receipts or transaction records, to expedite processing.
Refund Processing and Timeline
Once submitted, our support team will verify your claim. Refunds are typically processed within a few business days and will appear on your original payment method. If additional proof of payment is required, our team will reach out for further details.
Keep Communication Open
Monitor your email and app notifications for updates on your refund status. Respond promptly if support requests more information to avoid delays. We strive to ensure customer satisfaction through reliable and transparent communication.
Conclusion
At YourRide, we take refund requests seriously and aim to resolve them efficiently. By providing complete information and maintaining timely communication, you help us assist you swiftly. Your convenience and trust are paramount to our service commitment.
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