Introduction
Experiencing duplicate charges for your YourRide taxi trips can be frustrating. This guide helps customers understand how to handle double payments, especially when charged both through the app and EFTPOS or cash, and how to request refunds effectively. Ensuring quick resolution protects your finances and maintains your confidence in our service.
Identifying Duplicate Charges
A duplicate charge occurs if you pay via the app and also pay the driver using EFTPOS or cash for the same ride. Always check your app payment history and bank or card statements to confirm this issue before contacting support.
Contacting Support with Details
Reach out to YourRide support promptly with the following information: date and time of ride, charge amounts, payment methods used, and copies of receipts or transaction records. These details expedite the refund review process ensuring accurate verification.
Refund Policy and Timeline
Duplicate payment refunds are typically processed within 48 hours after verification. YourRide prioritizes reliability and customer convenience by making sure refunds are issued quickly and communicated clearly through your registered contact channels.
Preventing Future Duplicate Payments
To avoid duplicate charges, please use only one payment method per ride. The app payment is automatic and final; there is no need to pay the driver again by EFTPOS or cash. Confirm payment completion via the app before exiting the vehicle.
Conclusion
Handling duplicate charges promptly ensures your ride experience with YourRide remains seamless and trustworthy. By following these steps and providing necessary payment details, our support team can quickly resolve issues, reinforcing our commitment to customer convenience and reliability across New Zealand.
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