What to Do If Your Driver Forgets to End the Trip Resulting in an Overcharge

Understanding Driver Overcharge Due to Unended Trips

At YourRide, occasionally drivers may forget to end a trip in the app, leading to overcharges. This guide explains what steps passengers can take to address such issues promptly and ensure correct billing, maintaining our commitment to reliable and fair service.

Step 1: Identify the Overcharge

Review your trip receipt carefully and note any unexpected additional charges that may indicate the driver forgot to end the trip. Having the trip details ready helps expedite the support process.

Step 2: Contact YourRide Customer Support

Reach out via the YourRide passenger app or website to report the overcharge. Provide trip specifics including date, time, driver details, and the charged amount to help our team verify and investigate the issue.

Step 3: Refund Processing and Resolution

Our support team recalculates the correct fare and issues a partial refund for the excess charge. Refunds are typically credited back to your payment method within 48 hours, ensuring fair fare payment.

Conclusion: Ensuring Fair Charges with YourRide Support

If you encounter an overcharge because your driver forgot to end the trip, promptly contact YourRide support with trip details. We prioritize customer convenience and will work quickly to correct charges and maintain transparency in your ride experience.