Handling Scheduled Ride Cancellations Without Notification

At YourRide, we strive to provide reliable taxi services through our passenger and driver apps. Occasionally, scheduled rides may be cancelled due to unavailable drivers at the requested time. This guide explains what to do if you experience a cancellation without receiving notification, ensuring you stay informed and can manage your booking effectively.

Why Scheduled Rides May Be Cancelled

Rides can be cancelled if no driver partner is available when your taxi is scheduled. Factors include driver availability shortages, unexpected delays, or high demand during off-peak hours. Our system attempts to notify passengers immediately, but occasional delays or failures can occur.

Checking Ride Status in the YourRide App

If you don’t receive a cancellation notification, open the YourRide passenger app and access your upcoming rides. The app displays real-time status updates, including cancellations. Regularly checking your booking ensures you won’t miss important changes and can plan accordingly.

Steps to Take if Your Ride is Cancelled Without Notification

Open the YourRide app and view your scheduled rides.
Confirm if your ride status shows as cancelled.
Book a new ride or adjust your schedule accordingly.
Contact YourRide support through the app for assistance.

How YourRide Supports You

YourRide is committed to connectivity and reliability. Our customer-focused team is ready to assist you with any booking issues via the app’s support feature. We continuously optimize our notification system to minimize missed alerts and ensure your convenience throughout your trip.

Conclusion

In rare instances when scheduled rides are cancelled without notification, promptly checking your YourRide app status is key. Following the outlined steps keeps you informed and supported. YourRide is dedicated to ensuring a seamless taxi experience with dependable notifications and responsive customer support.