Requesting Rider Exclusion from Specific Driver Matches

Introduction

At YourRide, your safety and comfort are our priorities. If you've had a negative experience with a specific driver, you can request to be excluded from future matches with them. This guide explains how to submit this request and what to expect from the process, ensuring a smoother ride experience.

How to Request Rider Exclusion

To request exclusion from a specific driver match:

• Open the YourRide passenger app.
• Navigate to 'Support' or 'Help' section.
• Select 'Report an Issue' or 'Driver Feedback.'
• Provide details including driver name, ride date, and issue.
• Submit your request to Customer Service for processing.

What Happens After Submission?

Once your request is received, our team reviews the case and updates the matching system to exclude that driver from your future ride requests. This process ensures you won't be paired with that driver, enhancing your ride experience with YourRide.

Important Considerations

• Exclusion applies only to specific drivers, not your entire area.
• Requests are handled promptly but may take up to 48 hours to apply.
• Your privacy is protected; details remain confidential.

Need Further Assistance?

If you encounter issues or have questions during the exclusion process, contact YourRide Customer Support via the app or website. Our professional and customer-focused team is ready to help ensure your rides remain safe and comfortable.

Conclusion

Requesting rider exclusion from specific drivers helps maintain a positive, safe YourRide experience. By following the steps and reaching out if needed, you can enjoy reliable and convenient taxi rides that align with YourRide's commitment to customer satisfaction and connectivity.